Privacy Policy

1. Introduction & Scope

Skyfall Labs ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage our software development services, or use our SaaS applications.

This policy applies to clients, prospective clients, website visitors, and users of our applications globally. By accessing our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information ("Personal Data") that you voluntarily provide to us when expressing interest in obtaining information about us or our products and services.

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely via third-party gateways).

2.2 Business & Technical Data

In the course of providing IT services, we may process:

• Proprietary Business Information: Workflows, logic, customer lists, and internal documents provided for CRM/ERP customization.
• Usage Data: Information about how you use our website and services, including IP addresses, browser type, and access times.
• Cookies: Small data files stored on your device to improve website functionality.

3. How We Use Your Information

We use the collected data for specific, legitimate business purposes:

• Service Delivery: To develop, test, and deploy software solutions, including SaaS platforms and mobile applications.
• AI Training & Optimization: To train custom AI models specifically for your project. Note: We do not use your proprietary data to train models for other clients without explicit consent.
• Customer Support: To respond to your inquiries, bug reports, and maintenance requests.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data with:

• Service Providers: Third-party vendors (e.g., AWS, Azure, Zoho, Google Cloud) who perform services on our behalf, such as hosting and data analysis.
• Legal Authorities: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

5. Data Security

We implement robust technical and organizational measures to protect your data, including:

• Encryption: Data at rest and in transit is encrypted using industry-standard protocols (AES-256, TLS 1.3).
• Access Control: Strict role-based access control (RBAC) ensures only authorized personnel can access sensitive client data.
• Regular Audits: Periodic security assessments and code reviews to identify and mitigate vulnerabilities.

6. International Data Transfers

Skyfall Labs operates globally. Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data during such transfers.

7. Your Legal Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure: Request deletion of your personal data ("Right to be Forgotten").
• Right to Restrict Processing: Request that we limit the processing of your data.

To exercise these rights, please contact our privacy team using the details below.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: